Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

If you haven't received your refund yet, please check your bank account again first. Then contact your credit card company. It may take some time for the refund to be officially credited to your account. Next, contact your bank. It usually takes some processing time for the refund to arrive. If you have completed everything and still have not received your refund, please contact us at qmjray0304@gmail.com.

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

We only replace defective or damaged items. If you need to exchange the same item, please send an email to qmjray0304@gmail.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.