Return Policy

The validity period of our policy is 21 days. If it has been more than 21 days since your purchase, we regret to inform you that we are unable to offer you a refund or exchange.

To be eligible for a return, your goods must be unused and in the same condition as when received. They must also be accompanied by the original packaging.

There are several types of goods that are not eligible for return. Customized products are excluded from return. We also do not accept private or hygiene products, dangerous goods or flammable liquids or gases.

Other non-returnable items:

Gift card.

Downloadable software products.

Some health and personal care products.

In order to complete your return, we need the receipt or purchase certificate.

Please do not return your purchased items to the manufacturer.

The final translation is as follows:

To complete your return, we need the receipt or purchase certificate.

Please do not return your purchased items to

In certain circumstances, only partial refunds are permitted (if applicable):

Books with obvious signs of usage.

Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records

Any item that is not in its original condition has been damaged or is missing parts due to reasons not attributable to our fault.

Any goods returned after delivery that have exceeded 3 days.